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Support

Our customer support

Our support team consists of trained staff which will reply to your queries as quickly as possible. Many languages are available in our customer support to facilitate this.

 

You can always have a look into our FAQ database if there is any subject that you are interested in. You will be able to find around 50 answers to the most frequently asked questions there. This can be found below on this website under the topic “Help”.

Our support team also stands ready if you should experience any problems with the app.

We’d also love to hear from you if you have any suggestions or requests. If you’d like to have any feature or slot added to our app, please let our support team know. We are glad to take your opinion into consideration.

 

Rating

If you like our game, then you can rate us and leave a comment in the appropriate app store. We’re always happy to receive good ratings! But even if you don’t like our game, please don’t hesitate to let us know. We can only improve the app if we’re aware what’s missing.

 

It’s not what you say, but how you say it

All of us are only human and will make mistakes on occasion. If something isn’t working or resolving a problem takes a bit longer, we’re mindful that communication is kept civil. We will not tolerate insults, profanity, hateful comments or racist and denigrating statements. Any manner of communication that falls into this category may lead to a blocking of your account.

More Bonus

Thanks to numerous bonuses, your Gaminator Credit balance will be replenished frequently. Here you can find out which bonuses are available to you and how this system works.

VIP Program

As a Gaminator VIP, you get to enjoy many unique privileges, special content and exclusive offers just for our VIPs.

Novomatic Slots

In order to guarantee the highest possible gaming quality we are only using certified original slots from renowned developers in our app.

Support

Our customers are important to us, which is why we are setting a high value on reliable and competent customer support.